Basic
Premium
Enterprise
Recommended for
Small-sized compounding pharmacies
Medium-sized hospital and compounding pharmacies
Large hospital and compounding pharmacies
Warranty
1 year
2 years
3 years
No. of preventive visits per year
1
2
3
Travel costs included in visits
Targeted on-site response time
14 business days
3 business days
2 business days or less
On-site corrective maintenance (Travel costs not included)
10% discount
20% discount
30% discount (includes 1 workday per year)
Enhanced technical support with priority response and remote resolution
24/7 access to e-learning portal
Certified pharma/regulated field service team
Documentation and Compliance Assistance