Service Plans

Basic
Premium
Enterprise
Recommended for
Small-sized compounding pharmacies
Medium-sized hospital and compounding pharmacies
Large hospital and compounding pharmacies
Warranty
1 year
2 years
3 years
Annual preventive visit
comptab-yes-icon
comptab-yes-icon
comptab-yes-icon
Travel costs included in visits
comptab-no-icon
comptab-yes-icon
comptab-yes-icon
Targeted on-site response time
14 business days
7 business days
3 business days
On-site corrective maintenance (Travel costs not included)
10% discount
20% discount - 1 visit per year included
30% discount - 2 visits per year included
Enhanced technical support with remote resolution
comptab-yes-icon
comptab-yes-icon
comptab-yes-icon
24/7 access to e-learning portal
comptab-yes-icon
comptab-yes-icon
comptab-yes-icon
Certified pharma/regulated field service team
comptab-yes-icon
comptab-yes-icon
comptab-yes-icon
Documentation and Compliance Assistance
comptab-no-icon
comptab-no-icon
comptab-yes-icon

Additional services on demand

1
SAT (IQ, QQ)
2
Performance Qualification (PQ)
3
Cleaning Validation
4
Formulation/API Co-development
5
Customized Training
6
Emergency Response Service
Not finding your answer here? Check our FAQ.