Basic
Advanced
Premium
Recommended for
Companies seeking the basics, including immediate tech support with on-site response when needed
Companies seeking comprehensive maintenance with predictable service costs
Companies operating in the regulated environment, seeking personalized service and enhanced flexibility to support compliance needs
Targeted on-site response time
14 business days
5 business days
2 business days or less
On-site corrective maintenance (Travel costs not included)
10% discount
20% discount
30% discount (includes 1 workday per year)
Enhanced technical support with priority response and remote resolution
24/7 access to e-learning portal
Annually Preventive maintenance (PM) (on-site 1 day)
Yes (travel costs not included)
Yes (travel costs included)
Yes (travel costs included)
Certified pharma/regulated field service team
Documentation and Compliance Assistance
Extended Warranty
One year